OnCite Mobile

Designing an all-in-one compliance management app experience

Introduction

Cited is a leader in Regulatory Technology, providing real-time compliance solutions for highly regulated industries, the UX project was to design an app created to provide workers with an easy and efficient way to manage their credentials and share them with employers and other businesses.

Objectives

Enhance Usability: Ensure the app is easy to navigate and use, allowing workers to manage their credentials and share documents effortlessly.
Compliance Tracking: Ensure users can easily stay compliant by providing timely updates on the status of their credentials.
Document Management: Provide a straightforward system for accessing, updating, and verifying credentials, making it efficient for both workers and administrators.
Communication: Ensure quick and efficient communication to reduce the need for follow-ups and improve the overall user experience.

MY ROLE

UX Research

UX Design

UI design

Usability Testing

Stakeholder Management

PROCESS

Discovery & Research

Define

Ideation & Concept Development

Prototyping

Design & Development Collaboration

TOOLS

Figma

InVision

Miro

Confluence

Research and Analysis:

cited.com.au herusistic analysis

Research and Analysis:

Analyze existing credential management processes to identify areas for improvement.

Due to budget constraints, comprehensive user research was not feasible. However, the company was confident in the effectiveness of their desktop experience. Consequently, I conducted a heuristic analysis of the web experience, with a focus on the mobile breakpoint. This approach allowed me to identify pain points and areas for improvement that could be applied to enhance the mobile experience.

Objectives and Scope

digital scope board

In collaboration with key stakeholders, including the CEO, Product Owner, other UX designers, and developers, I conducted a workshop to:

Identify the project's key objectives
Define a successful MVP
Outline stretch objectives for the product.

This process enabled me to create a series of user stories detailing the essential product features to be designed.

UX/UI Design

All key user journeys were documented, and wireframes were developed to visualize the user interface and workflow. Each screen was mapped within an interaction flow (UXD) to illustrate the user's experience as they navigate through the application.

The design process prioritized creating an intuitive and user-friendly interface, ensuring seamless credential management for non-technical users. Stakeholder and user feedback was incorporated throughout the process to refine and enhance the overall experience.

wireframe screens in Figma

Identity wizard Interaction design (UXD)

Visual Design

Developed a consistent visual language across the app, including typography, color schemes, and iconography, to create a cohesive and professional look that aligns with the Cited brand.

Example colour visuals

Results

Product Launched: Successfully launched the OnCite Skills Passport app on both Android and Apple iOS platforms, providing users with a reliable and efficient tool for credential management.
Improved Customer Experience: Enhanced the overall customer experience by simplifying the process of managing and sharing credentials, leading to higher user satisfaction and faster response times.
Increased Compliance: Enabled workers and employers to maintain compliance more effectively through automatic renewal and expiry notifications, reducing the risk of expired credentials.